Terms of Service

What we sell

Crestview Stays acts as your booking agent and concierge. Accommodation and venue services are delivered by the property (principally The Star Gold Coast) and its suppliers — we negotiate, package and coordinate on your behalf.

Quotes & payment

• Written quotes are valid for 72 hours unless stated otherwise
• 30% deposit confirms a booking; balance due 14 days before check-in
• All prices are AUD and include GST
• Payment is via the property's secure payment link — we never hold card numbers

Changes & cancellations

One free date change is included on packages (7+ days' notice). Cancellation terms follow the schedule on our refunds page; where the property's policy is stricter, the stricter rule applies and is flagged on your quote.

Your side of the deal

• Accurate details on the enquiry — names must match ID at check-in
• All guests using casino facilities must be 18+ with photo ID
• The property's house rules apply while you're on site
• Damage and incidentals are between you and the hotel at checkout

What we're not liable for

Acts of the property (renovations, venue closures, service failures) are between you and them — but our job is to fight that corner for you, and we do. We're not liable for indirect losses, weather, or events outside reasonable control.

Disputes

Talk to us first — genuinely, most issues resolve in one call. Beyond that, Queensland law applies and Queensland courts have jurisdiction.