Refunds & Cancellations

The standard schedule

• 14+ days before check-in — full refund of deposit and payments
• 7–14 days — 50% refund, or a full-value credit note for a future stay
• Under 7 days — credit note where the property's policy allows; some rates are non-refundable inside a week and are flagged on your quote

Free date change

Every package includes one free date change with 7+ days' notice. The rate re-quotes if the new dates price differently — up or down, honestly both ways.

Event weekends & peak dates

Magic Millions, GC500, school-holiday and New Year's Eve bookings carry stricter terms set by the property — typically 30 days for cancellation. Always flagged in bold on your quote before you pay anything.

If the property cancels on you

Rare, but it happens (renovations, venue closures). You get every cent back including our fee, plus we find you an equivalent option — that's part of the service, not a favour.

How refunds land

Refunds go back to the original payment method within 5–10 business days, processed through the property's payment system. Our concierge fee refunds in full whenever the underlying booking is refundable.

Dining & show bookings

Standalone dining reservations: cancel free up to 48h out. Show tickets follow the promoter's policy — usually exchangeable, rarely refundable; we'll confirm the specific rule at booking.